Refunds and Exchanges

Last updated 7/1/2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be submitted within 7 days of receipt of your order. No merchandise is returnable without written permission. No merchandise maybe returned if it has been cut, treated or altered in any way. All returned items must be in new and unused condition, with all original tags and labels attached. Our responsibility is limited to the value of the product for credit or replacement at our option. Any Custom Cut Orders are non-returnable or refundable.

RETURN PROCESS

To return an item, place the item securely in its original packaging and mail your return to the following address:
5 Star Binding, LLC
Attn: Returns
800 Westchester Ave,
Suite S-414
Rye Brook, NY 10573

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Phone: (718) 777-1620
Email: orders@5starbinding.com